Shipping Policy

• Orders are processed Monday to Saturday, excluding public holidays.
• Saturday is considered a working day.
• During promotions, sales, launches, or peak seasonal periods, processing and delivery may take slightly longer than usual.
• Once your order has been dispatched, tracking details will be sent via email or WhatsApp.

• We provide island-wide delivery across Sri Lanka.
• Estimated delivery times:
  • Colombo: 2–4 working days from the date of order.
  • Outside Colombo: 3–7 working days from the date of order, depending on the delivery location.
• Delivery times are estimates and may occasionally be affected by public holidays, weather conditions, courier delays, or circumstances beyond our control.
• Customers are responsible for providing the correct delivery address, city, postal code, and contact number at checkout to avoid unnecessary delays.

• Orders of Rs. 10,000 or above: FREE island-wide delivery.
• Orders below Rs. 10,000: A flat delivery fee of Rs. 425 applies.
• Applicable delivery charges will be displayed at checkout before the order is confirmed.

• Tracking details will be sent via email or WhatsApp once your order has been dispatched.
• Tracking information may take some time to become active after the parcel has been handed over to the courier.

• Kyla & Co. offers international delivery to selected destinations through designated international courier partners.
• International shipping availability may vary depending on the destination.

International Shipping Charges

• International shipping charges are calculated according to the delivery destination and parcel weight.
• The applicable shipping charge will be displayed at checkout once the complete international delivery address has been entered.
• Customs duties, import taxes, handling charges, or other fees imposed by the destination country are not included in the product price or shipping charge.
• Any applicable customs duties, taxes, or additional charges are the responsibility of the customer.

International Delivery Time

• International orders are generally delivered within 10–14 working days from the date of dispatch.
• Delivery times are estimates and may vary depending on:
  • Destination.
  • Public holidays.
  • Weather conditions.
  • Courier operations.
  • Customs clearance.
  • Other circumstances beyond the control of Kyla & Co.

Customs Clearance

• International parcels may be inspected or delayed by customs authorities in the destination country.
• Kyla & Co. cannot control customs processing times and is not responsible for delays caused by customs clearance, additional inspections, or import procedures.
• Kyla & Co. is not responsible for delays caused by inaccurate or incomplete information provided by the customer.
• Customers must provide an accurate delivery address, city, postal code, contact number, and any additional information required by the courier or customs authorities.

• International orders are not eligible for returns, exchanges, or size changes due to the cost and complexity of international shipping.
• Customers are encouraged to carefully review the product description, measurements, and Kyla & Co. Size Guide before placing an international order.
• Our Customer Care team will be happy to assist with sizing or product-related questions before an order is placed.
• If an incorrect, damaged, or defective item is received, Kyla & Co. must be contacted within 48 hours of delivery.
• When reporting an issue, please provide:
  • Your order number.
  • The name of the item.
  • Clear photographs or videos showing the issue.
• Our team will review the matter and provide an appropriate solution in accordance with our Exchange & Return Policy.

• Please contact our Customer Care team as soon as possible if you need to change or cancel an order.
• Changes or cancellations can only be considered before the order has been processed or dispatched.
• Once an order has been dispatched, it cannot be changed or cancelled.
• For information regarding exchanges, incorrect items, damaged or defective products, and other related matters, please refer to our Exchange & Return Policy.