Exchange & Return Policy

We offer one exchange per order within 7 days of receiving your parcel.

Customers may request an exchange if:

• The selected size does not fit as expected
• An incorrect item or size was received
• The item arrived damaged
• The item has a verified manufacturing defect

All exchanges are subject to stock availability.

To qualify for an exchange:

• The item must be unworn, unwashed, unused, and in its original condition
• All original tags, labels, and packaging must remain intact
• The item must be free from stains, perfume, makeup marks, alterations, or damage
• Proof of purchase, such as the order number or invoice, must be provided
• The exchange request must be submitted within 7 days of delivery
• Kyla & Co. must be contacted before returning the item

Items returned without prior approval may not be accepted.

We understand that selecting the perfect size when shopping online can sometimes be difficult.

Customers may request one size exchange for the same item at no additional product cost. Kyla & Co. will also cover the courier cost for the approved size exchange.

If the requested size is unavailable, our Customer Care team will assist you in selecting a suitable alternative, subject to availability.

The following items are not eligible for exchange:

• Sale, clearance, or promotional items
• Gift cards
• Custom-made or altered items
• Items that have been worn, washed, used, stained, altered, or damaged
• Items returned without their original tags, labels, or packaging
• Requests submitted after the 7-day exchange period

Kyla & Co. does not offer returns or refunds for change of mind, colour preference, style preference, or personal preference.

A replacement or refund will only be considered in the unlikely event that:

• An incorrect item was received
• The item arrived damaged
• The item has a verified manufacturing defect

Please report these concerns within 48 hours of receiving your parcel and provide clear photographs or videos showing the issue.

Once the matter has been reviewed and approved, Kyla & Co. will arrange a replacement at no additional cost. If a suitable replacement is unavailable, a full refund will be processed to the original payment method.

Approved refunds will be processed within 7 business days. Depending on your bank or payment provider, an additional 3–5 business days may be required for the funds to appear in your account.

Kyla & Co. will cover the courier charges for:

• Approved size exchanges
• Incorrect items or sizes sent by Kyla & Co.
• Items received damaged or with a verified manufacturing defect

Please contact our Customer Care team before returning your item and provide:

• Your order number
• The name of the item
• The original size and requested size
• A brief reason for the exchange
• Clear photographs, where applicable

Our team will review your request and guide you through the exchange process.