Privacy Policy

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase history
• Payment confirmation details
• Website usage information, including browser type, device information, IP address, and pages visited
• Any information you provide when contacting our Customer Care team

We use your information to:

• Process and deliver your orders
• Confirm payments and manage transactions
• Provide customer support
• Process exchanges or refunds where applicable
• Send order confirmations, shipping updates, and delivery notifications
• Improve our website, products, and customer experience
• Send promotional offers and marketing communications (where permitted by law)
• Prevent fraud and protect our customers and business
• Comply with applicable legal and regulatory requirements

All payments are processed securely through trusted third-party payment service providers. Kyla & Co. does not store your full credit or debit card details.

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties that help us operate our business, including:

• Payment service providers
• Courier and delivery partners
• Website hosting and IT service providers
• Customer support and marketing service providers (where necessary)

We may also disclose information if required by law or when necessary to protect the legal rights, property, or safety of Kyla & Co., our customers, or others.

Our website uses cookies and similar technologies to:

• Improve your browsing experience
• Remember your preferences
• Analyse website traffic and performance
• Support marketing and advertising activities

You may disable cookies through your browser settings. However, doing so may affect certain features and functionality of our website.

If you subscribe to our newsletter or promotional updates, we may contact you via email, SMS, WhatsApp, or other communication channels.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, misuse, alteration, loss, or disclosure.

While we strive to use commercially acceptable methods to safeguard your information, no online platform or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Maintain business records
• Meet legal, tax, and regulatory obligations

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request the deletion of your personal information where legally permitted
• Withdraw your consent to receive marketing communications at any time

To make any of these requests, please contact our Customer Care team.

Our website may contain links to third-party websites or services. These websites operate independently of Kyla & Co., and we are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be published on this page together with the revised effective date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.