Privacy Policy

• Name, email address, telephone number, and billing or delivery address
• Account, order, purchase, and customer service information
• Information provided for exchanges, delivery enquiries, or other requests
• Technical data such as IP address, browser/device information, website activity, and cookie data

• Process and fulfil orders and arrange delivery
• Provide order updates, tracking, and Customer Care
• Manage accounts, exchanges, and product-related concerns
• Maintain website security and help prevent fraud
• Improve our website, products, and customer experience
• Send marketing communications where permitted and according to your preferences
• Comply with applicable legal and regulatory requirements

Payments are processed through the secure payment methods available at checkout. Payment details may be handled by third-party payment providers, while Kyla & Co. may receive transaction status and information needed to process your order.

Please do not send card or other sensitive payment details by email, WhatsApp, or social media.

Our website may use cookies and similar technologies to support essential website functions, understand website performance, and, where applicable, measure marketing activity.

• Essential cookies — required for functions such as the shopping bag and checkout
• Analytics cookies — help us understand website usage and performance
• Marketing cookies — may be used to measure or provide relevant advertising

Where available, you can manage certain cookie preferences through your browser or the cookie controls provided on our website.

We do not sell your personal information.

We may share information only where reasonably necessary with trusted service providers, including:

• Payment providers
• Courier and delivery partners
• Website hosting and technology providers
• Customer communication, analytics, and marketing service providers
• Professional advisers or authorities where required by law

Some service providers may process or store information outside Sri Lanka. Where this occurs, we will take reasonable steps to ensure personal information is handled appropriately and in line with applicable data-protection requirements.

We retain personal information only for as long as reasonably necessary for orders, customer service, business records, dispute resolution, and legal or regulatory requirements.

We use reasonable technical and organisational measures to protect personal information. However, no online system or electronic transmission can be guaranteed to be completely secure.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may have other rights regarding how it is used.

Where processing is based on consent, you may withdraw that consent. You may also unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Our website may contain links to third-party websites or services. Kyla & Co. is not responsible for their privacy practices, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated date.