Frequently Asked Questions

Shopping with Kyla & Co is easy. Browse our collection, select your preferred size and colour, add your favourites to your shopping bag, and proceed to checkout using one of our secure payment methods.

No. You can check out as a guest or create a Kyla & Co account to enjoy a faster checkout experience, order tracking, saved addresses, and exclusive updates.

We accept major Visa and Mastercard debit and credit cards, along with other secure payment options available at checkout.

If your order has not yet been processed or dispatched, we'll do our best to accommodate your request. Please contact our Customer Care team as soon as possible. Once an order has been dispatched, changes or cancellations are no longer possible.

Yes. Once your order has been successfully placed, you'll receive an order confirmation email containing your order details. A shipping confirmation with tracking information will be sent once your order has been dispatched.

Once your order has been shipped, you'll receive a tracking link via email or SMS (where available), allowing you to follow your delivery every step of the way.

Please contact our Customer Care team immediately. If your order has not yet been dispatched, we'll update your shipping details. Unfortunately, we cannot change the delivery address after the parcel has been shipped.

Orders are processed within 2–3 working days.

Estimated delivery times:

• Colombo: 2–4 working days
• Outside Colombo: 3–7 working days

During promotional periods or public holidays, delivery may take a little longer.

Yes. We currently deliver to addresses across Sri Lanka.

Once your order has been dispatched, we'll send you a tracking link by email or SMS so you can follow your delivery every step of the way. You can read the full Shipping Policy for delivery charges and international orders.

Yes. Full-priced items may be exchanged within 7 days of receiving your order.

Items must be:

• Unworn
• Unwashed
• In their original condition
• Returned with all original tags attached

We do not offer refunds for change-of-mind purchases.

Refunds are only available if you receive an incorrect, damaged, or defective item. See the full Exchange & Return Policy.

The following items are not eligible for exchange:

• Sale or promotional items
• Gift Cards
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned without their original tags

Please contact us within 48 hours of receiving your order. Include:

• Your order number
• Clear photographs of the item
• A brief description of the issue

Our team will review your request and arrange a replacement or refund where applicable.

Every product page includes a detailed Size Guide to help you find your perfect fit. If you're still unsure, our Customer Care team will be happy to assist before you place your order.

Some of our most-loved styles may return based on demand. Follow us on social media or subscribe to our newsletter to stay updated on new arrivals and restocks.

To preserve the quality and elegance of every piece, please follow the care instructions provided on the garment label. Because true Style in Every Thread deserves lasting care.