Terms & Conditions

• You must provide accurate, complete, and up-to-date information when placing an order, creating an account, or contacting us.
• You are responsible for keeping your account login details confidential.
• You may not use the website for unlawful, fraudulent, abusive, or unauthorised purposes.
• Customers under 18 may use the website or place an order only with the involvement or consent of a parent or legal guardian.
• Kyla & Co. may restrict or suspend access where these Terms are reasonably believed to have been violated.

• We make reasonable efforts to ensure product descriptions, images, sizes, colours, and other information are accurate.
• Colours and appearance may vary slightly depending on device and screen settings.
• Product availability may change at any time. Adding an item to your shopping bag does not reserve or guarantee stock.
• We may update, discontinue, or limit products where necessary.

• Prices and offers may change without prior notice, subject to applicable law.
• If a genuine pricing or product-information error occurs, we may correct the error and contact you before fulfilling the affected order.
• Promotions and discount codes may have separate conditions, expiry dates, or eligibility requirements.
• Only items specifically marked Final Sale or Non-Exchangeable at the time of purchase are excluded from exchange on that basis.

• Placing an order is an offer to purchase. Orders remain subject to acceptance, payment confirmation, and product availability.
• We may refuse, cancel, or limit an order where reasonably necessary, including for stock issues, pricing errors, suspected fraud, or inaccurate checkout information.
• Payments are processed through secure third-party payment providers. Kyla & Co. does not store your full credit or debit card details.
• Where Cash on Delivery is available, Kyla & Co. may restrict future COD orders for customers who repeatedly refuse or fail to accept confirmed COD deliveries.

• Please contact Customer Care as soon as possible if you need to change or cancel an order.
• Where possible, an order may be changed or cancelled before dispatch. Once dispatched, cancellation may no longer be possible.
• If Kyla & Co. approves cancellation of a prepaid order before dispatch, the amount paid will be returned to the original payment method.
• If we are unable to fulfil a paid order, we will first offer a suitable alternative. If you do not wish to accept an alternative, the amount paid for the unavailable item will be returned to the original payment method.

Delivery is governed by our Shipping Policy.

• You are responsible for providing a complete and accurate delivery address and contact information.
• Delivery times are estimates and may be affected by courier operations, location, weather, public holidays, customs, or other circumstances beyond our reasonable control.

Our Exchange & Return Policy forms part of these Terms & Conditions.

• Each eligible item may be exchanged once for a different size, provided the request is made within 7 days of delivery and all exchange conditions are met.
• For a normal size exchange, the customer is responsible for the applicable courier charges.
• Incorrect, damaged, or defective items must be reported within 48 hours of delivery with the required supporting information.
• For an approved incorrect, damaged, or defective item, Kyla & Co. will cover the applicable courier charges.
• Kyla & Co. does not offer monetary refunds for change of mind, size preference, colour preference, style preference, or other personal preference.
• Items specifically marked Final Sale or Non-Exchangeable, gift vouchers, custom-made or altered items, and items that do not meet the exchange conditions are not eligible for exchange.

Gift Voucher purchases and use are governed by our Gift Voucher Policy.

• Gift Vouchers are valid for 6 months from the date of purchase.
• Gift Vouchers are non-refundable, cannot be exchanged for cash, and cannot be used to purchase another Gift Voucher.
• Where a purchase made with a Gift Voucher costs less than the voucher value, the unused difference is not refunded or carried forward.
• Gift Vouchers may be transferred to another person but may not be resold.

These Terms & Conditions principally govern the Kyla & Co. website and online store. Our Exchange & Return Policy and Gift Voucher Policy may also apply to purchases made at Kyla & Co. pop-up stores where stated.

• Please review product descriptions, sizing information, quantity, price, and delivery details before confirming your order.
• Inspect your order after delivery and contact Customer Care promptly if there is an issue.
• You must not make false, fraudulent, or misleading claims regarding orders, payments, deliveries, exchanges, or product issues.

All website content, including text, photographs, graphics, logos, branding, product imagery, and design elements, is owned by or licensed to Kyla & Co. and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or commercially use our content without prior written permission.

Your personal information is handled in accordance with our Privacy Policy.

Our website may use third-party payment providers, courier partners, technology services, or external links. These providers operate under their own terms and privacy practices. Kyla & Co. is not responsible for third-party websites or services beyond our reasonable control.

To the fullest extent permitted by applicable law, Kyla & Co. is not liable for indirect, incidental, special, or consequential loss arising from use of the website or our products. We do not guarantee that the website will always operate without interruption or technical error.

Nothing in these Terms & Conditions excludes or limits any rights or liability that cannot lawfully be excluded or limited.

These Terms & Conditions are governed by the laws of Sri Lanka.

If you have a concern regarding an order or purchase, please contact our Customer Care team first so we can assist. Nothing in these Terms limits any consumer rights or remedies available under applicable Sri Lankan law.

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, policies, or legal requirements. The latest version will be published on this page with an updated date.