Terms and Conditions

1. You must provide accurate, complete, and up-to-date information when creating an account, placing an order, or communicating with us.
2. You are responsible for maintaining the confidentiality of your account information, including your username, password, and any other login credentials.
3. You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorised purpose.
4. We reserve the right to restrict, suspend, or terminate access to our website or services if we reasonably believe that these Terms and Conditions have been violated.

1. We make every reasonable effort to ensure that product descriptions, images, sizes, colours, and other information displayed on our website are accurate.
2. However, colours and product appearance may vary depending on your device, screen settings, and other technical factors.
3. Product availability is subject to change. Adding an item to your shopping bag does not guarantee its availability at the time your order is processed.
4. We reserve the right to update, modify, discontinue, or limit the availability of any product at any time without prior notice.

1. All prices displayed on our website are subject to change without prior notice.
2. We make reasonable efforts to ensure that pricing information is accurate. However, if an error in pricing or product information occurs, we reserve the right to correct the error and cancel or refuse affected orders where necessary.
3. Promotions, discounts, sale items, and special offers may be subject to additional terms, availability, and time limitations.
4. Unless otherwise stated, promotional or discounted items may not be eligible for exchange or return in accordance with our Exchange & Return Policy.

1. By placing an order through our website, you are making an offer to purchase the selected products.
2. An order is subject to acceptance and availability. We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to, product availability, incorrect pricing, suspected fraudulent activity, or inaccurate information provided during checkout.
3. You agree to provide valid, accurate, and up-to-date payment, billing, and delivery information.
4. Payments are processed securely through trusted third-party payment service providers. Kyla & Co. does not store your full credit or debit card details.
5. Where Cash on Delivery or other payment options are available, additional conditions may apply.

1. Kyla & Co. provides delivery services in accordance with the shipping options available at checkout.
2. We will make reasonable efforts to process and dispatch orders within the applicable timeframe. However, delivery times are estimates and may vary due to courier operations, location, weather conditions, public holidays, or other circumstances beyond our reasonable control.
3. You are responsible for providing a complete and accurate delivery address and contact information. Kyla & Co. will not be responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
4. Once an order has been handed over to the relevant courier or delivery partner, delivery may be subject to the courier’s operational procedures and conditions.

1. Our Exchange & Return Policy forms part of these Terms and Conditions and applies to all eligible purchases.
2. We offer one exchange per order within 7 days of receiving the parcel, subject to the conditions outlined in our Exchange & Return Policy.
3. Exchanges may be requested for eligible items where the selected size does not fit, an incorrect item or size was received, the item arrived damaged, or the item has a verified manufacturing defect.
4. Items must meet the applicable exchange conditions, including being unworn, unwashed, unused, and returned with original tags, labels, and packaging intact.
5. Sale, clearance, promotional items, gift cards, custom-made or altered items, and other excluded items may not be eligible for exchange.
6. We do not offer returns or refunds for change of mind, colour preference, style preference, or other personal preferences.
7. A replacement or refund may be considered where an incorrect item was received, an item arrived damaged, or a verified manufacturing defect exists, subject to review and approval by Kyla & Co.
8. Concerns regarding incorrect, damaged, or defective items must be reported within 48 hours of receiving the parcel, together with clear photographs or videos where applicable.
9. Where a refund is approved and a suitable replacement is unavailable, the refund will be processed to the original payment method in accordance with our Exchange & Return Policy.

1. You are responsible for selecting the correct product, size, quantity, and delivery information before completing your order.
2. We encourage customers to review available product descriptions, size information, and other relevant details before making a purchase.
3. You must inspect your order upon delivery and promptly contact our Customer Care team if you believe there is an issue with the products received.
4. You agree not to make false, fraudulent, or misleading claims regarding orders, payments, deliveries, exchanges, or refunds.

1. All content available on the Kyla & Co. website, including but not limited to text, photographs, graphics, logos, product designs, branding, and website content, is owned by or licensed to Kyla & Co. and is protected by applicable intellectual property laws.
2. You may not copy, reproduce, distribute, modify, republish, or commercially use any content from our website without prior written permission from Kyla & Co.
3. Nothing in these Terms and Conditions grants you ownership of or rights to any intellectual property belonging to Kyla & Co.

Your use of our website is also governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that we may collect and process your personal information as described in our Privacy Policy, including information required to process orders, deliver products, provide customer support, and communicate with you.

Our website may use or contain links to third-party services, including payment providers, courier partners, and other external websites.

These third parties operate independently and may be subject to their own terms, conditions, and privacy policies. Kyla & Co. is not responsible for the content, availability, security, or practices of third-party websites or services.

1. To the fullest extent permitted by applicable law, Kyla & Co. shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or the purchase and use of our products.
2. While we make reasonable efforts to ensure that our website and product information are accurate and available, we do not guarantee that the website will always operate without interruption, errors, or technical issues.
3. Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

We may update or modify these Terms and Conditions from time to time to reflect changes in our business, website, products, services, or legal requirements.

Any updated version will be published on this page. Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms and Conditions.