Frequently Asked Questions

Browse our collection, select your preferred size and colour, add your chosen items to your shopping cart, and proceed to checkout.

No. You can shop and checkout as a guest, or create a Kyla & Co. account for a more convenient shopping experience.

We accept secure payment methods available at checkout, including major Visa and Mastercard debit and credit cards.

Cash on Delivery is also available for orders within Sri Lanka.

Please contact our Customer Care team as soon as possible.

For full details, please refer to our Exchange & Return Policy.

Yes. Once your order has been successfully placed, you will receive an order confirmation email with your order details.

Tracking information will be provided once your order has been dispatched.

Please contact our Customer Care team as soon as possible.

If the parcel has not yet been dispatched, we will do our best to update your delivery details. Once dispatched, changes to the delivery address may not be possible.

Estimated delivery times are calculated from the date your order is placed:

• Colombo: 2–4 working days
• Outside Colombo: 3–7 working days

For local deliveries, working days are Monday to Saturday, excluding public holidays.

Delivery may occasionally take longer during peak periods or due to circumstances beyond our control.

• Orders of LKR 10,000 or more: FREE island-wide delivery
• Orders below LKR 10,000: LKR 425 flat delivery fee

Yes. We offer island-wide delivery across Sri Lanka.

Yes. We deliver to selected international destinations.

International orders are generally delivered within 14 working days from the date of dispatch.

International shipping charges are calculated according to the destination and parcel weight and will be displayed at checkout.

For further information, please refer to our Shipping Policy.

Once your order has been dispatched, tracking details will be sent via email or WhatsApp.

For international orders, tracking details will be sent to the email address provided at checkout.

Yes. Each eligible item may be exchanged once for a different size.

The exchange request must be made within 48 hours of delivery, and the item must meet the conditions stated in our Exchange & Return Policy.

For a size exchange, the customer is responsible for the applicable courier charges.

Each eligible item may be size-exchanged once.

For example, if you purchase three garments and need to change the size of two, both eligible garments may be exchanged.

If the required size is unavailable, you may select another available item:

• Same value: no additional payment required
• Lower value: the difference will not be refunded or credited
• Higher value: the customer must pay the price difference

Kyla & Co. does not offer monetary refunds.

Please refer to our Exchange & Return Policy for full details regarding incorrect, damaged, or defective items.

Items are not eligible for exchange if they:

• Are specifically marked Final Sale or Non-Exchangeable at the time of purchase
• Are gift cards or gift vouchers
• Are custom-made or altered items
• Have been worn, washed, used, stained, altered, or damaged after delivery
• Do not have their original tags, labels, or required packaging
• Are submitted outside the applicable exchange period

Please contact Kyla & Co. within 48 hours of delivery. Please provide:

• Your order number
• Clear photographs or videos of the item
• A brief description of the issue

Our team will review the matter and assist you in accordance with our Exchange & Return Policy.

For an approved incorrect, damaged, or defective item, Kyla & Co. will cover the applicable courier charges.

International orders are not eligible for returns, exchanges, or size changes due to complexity of international shipping.

If an international order arrives incorrect, damaged, or defective, please contact us within 48 hours of delivery with your order details and clear photographs or videos.

Please refer to the Size Guide available on our product pages before placing your order.

If you are unsure about sizing, our Customer Care team will be happy to assist you.

Selected styles may be restocked depending on availability and demand.

Follow Kyla & Co. on social media or subscribe to our updates to hear about new arrivals and restocks.

Please follow the care instructions provided on the garment label to help preserve the quality, fit, and appearance of your piece.